Your privacy is more than a legal obligation to us — it is part of the trust you place in mtown. This document transparently explains how we manage your data.
Mtown's privacy policy is built on six core principles that ensure your personal data is always handled responsibly.
Mtown only collects personal data that is strictly necessary to deliver our services. No data is collected excessively or without a pre-defined purpose.
All data is stored and transmitted using 256-bit SSL encryption. Our servers are protected by multiple security layers that are regularly reviewed by independent security experts.
You are in control of your data — from marketing preferences to data deletion requests, everything can be managed through your account settings or by contacting our support team.
Mtown has never and will never sell users' personal data to any third party for marketing or commercial purposes. Your data is not a product we trade in.
This Privacy Policy document is written in plain, easy-to-understand language — not confusing legal jargon. We want you to genuinely understand what we do with your data.
Mtown's privacy policy is designed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international compliance requirements applicable to our platform's operations.
Important Note: This Privacy Policy explains how mtown collects, uses, stores, and protects your personal information. By using the mtown platform, you agree to the practices described in this document. Please read the full policy carefully.
Mtown (hereinafter referred to as "we", "Platform", or "mtown") cares deeply about the privacy of every user who entrusts our platform with their personal data. We understand that when you share information with us, you are placing your trust in us — a trust we do not take lightly.
This Privacy Policy applies to all users of the mtown platform, including those accessing it via the official website, the mtown App for Android and iOS, and any other digital channels operated by mtown. It describes what data we collect, why we collect it, how we use it, and the rights you have regarding that data.
This policy should be read together with Terms and Conditions us, which forms the entire usage agreement between you and the mtown platform.
Mtown collects personal data across several categories depending on the type of interaction you have with the platform. Below is a table of the types of data collected and their respective purposes:
| Data Categories | Specific Data Types |
|---|---|
| Identity Information | Full name, date of birth, identification number (MyKad/passport), gender |
| Contact Information | Email address, phone number, mailing address |
| Financial Information | Bank account number, digital wallet details, deposit and withdrawal transaction records |
| KYC Verification Data | Copies of identification documents, selfies for facial verification, and proof of address |
| Technical Data | IP address, device type, browser, operating system, general location data |
| Platform Activity Data | Game records, betting history, session duration, and games played |
| Communication Data | Support conversation records, emails, and feedback submitted to us |
Technical data is collected automatically when you access our platform. Other data is collected directly from you during registration, KYC verification, or when you use our services.
Mtown uses collected personal data solely for legitimate, stated purposes. We do not use your data for purposes unrelated to the provision of platform services. The primary uses of your data are as follows:
Mtown does not sell, rent, or trade users' personal data to any third party for marketing or commercial purposes. This is a non-negotiable principle in the way we manage your data.
However, there are limited situations in which we may share your data with certain parties, namely:
Our Commitment: All third parties with whom we share data are subject to strict data protection agreements. They are not permitted to use your data for any purpose other than what has been specified in those agreements.
Protecting your data is our top technical and operational priority. mtown implements multiple layers of security measures to ensure your personal data cannot be easily accessed, altered, or stolen by unauthorised parties.
Key security measures we implement include:
While we implement all these security measures, it is important to note that no online system can be guaranteed 100% secure. You also play an important role in keeping your own account secure through the use of strong passwords and good security practices.
Mtown uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small files stored on your device when you visit our platform.
Types of cookies we use:
You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform. For optional (non-essential) cookies, you may opt out without affecting your core use of the platform.
Mtown retains your personal data only for as long as it is needed for the purposes stated in this policy, or as required by applicable law. Our general principle is to retain data for the minimum period necessary.
When data is no longer needed and there is no legal requirement to retain it, we will securely delete or anonymise it in accordance with established procedures.
As an mtown platform user, you have certain rights regarding your personal data. mtown respects and facilitates the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request corrections to inaccurate or outdated data via your account settings or by contacting support.
In certain situations, you may request the deletion of your personal data, subject to applicable legal requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
You may request a restriction on data processing in certain situations while a dispute is being resolved.
To exercise any of the rights above, contact the mtown support team via live chat within the platform or our official email. We will respond to your request within 30 business days. In cases involving additional verification requirements or complex requests, we may require more time and will notify you in advance.
As a platform operating within a global technology environment, some users' personal data may be processed or stored on servers located outside Malaysia. This may occur when we use cloud computing services, international gaming providers, or third-party technology infrastructure.
When cross-border data transfers occur, mtown ensures equivalent or higher levels of protection are maintained through:
The mtown platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from children or individuals under the age of 18. Our KYC process is designed to detect and prevent registration by minors.
Should we find that we have collected data from an individual under the age of 18, we will take immediate steps to delete that data and close the relevant account. If you are a parent or guardian who believes your child has registered on our platform, please contact our support team immediately.
Mtown reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When significant amendments are made, we will notify you via in-platform notifications, an email to your registered address, or a prominent notice on our website.
The "Updated" date at the top of this document will always reflect the date of the latest amendment. We encourage you to review this page periodically. Continued use of the mtown platform following any amendment constitutes your acceptance of the revised policy.
If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact us through the following channels:
Our team responsible for data privacy matters will respond to your enquiry within a reasonable timeframe. For formal data rights requests, we aim to provide a response within 30 working days from the date the request is received.
Data Controller: mtown acts as the data controller for personal information collected through the platform. Any communications regarding data privacy should be directed to our Privacy and Data Protection team through the channels stated above.
User privacy is our priority. Join the community of Malaysian players who trust mtown for a safe and enjoyable gaming experience.